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FAQ

How to Download Your Product

Since these products are digital, you will not receive any printed products or any products in the mail.

Upon purchasing a product from the shop, and as soon as your payment has cleared, you will receive an email with a download link for retrieving your new files. In that email will be a link to the download page. In addition, you may log in and visit your "My Account" page to access your downloads.

Video Tour of the Purchase Experience

Video Tutorial for Downloading & Installing Brushes

How to Give a Product as a Gift

Share the product with one other person (your Plus-1) by:

  • Forwarding the email you received (with the link to the download) to your person
  • Downloading the Zip file (under My Account > Downloads) and sending that

But, there is a third option that's a little more involved. And, it's what I tend to do:

  • Step 1: Download the Zip file (under My Account > Downloads)
  • Step 2: Move it to Dropbox (or some other cloud service)
  • Step 3: Create a shareable link, copy it, and send that to your Plus-1

One of the reasons I like this third approach is that I can send the link in an eCard (or create a bitly link and write that link down in a physical card) and give that to my friend or family member.

Refund Policy

Since this is a digital product, I do not accept cancellations, allow refunds, or make exchanges. However, please feel free to reach out to me with any questions. And, if anything goes awry, please let me know so that I can help troubleshoot and get things back on track.